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OUR SERVICES
We make sure you care
Measure your Clients' satisfaction
Technical Assistance
Every contact is an opportunity
Change the rhythm of your business
Leave nothing to chance
Backoffice organization
Servizi: Servizi
CUSTOMER EXPERIENCE CENTER
A Customer Care is a strategic touch point
able to offer support to Customers and potential Customers
regarding requests concerning Pre Sales & Sales and After Sales issues.
This contact experience has a profound influence on perception
that the Client acquires towards the Brand.
Customer Experience Center
CUSTOMER SATISFACTION
Surveys aimed at measuring customer satisfaction
regarding a product/service,
identifying their purchasing behaviour and loyalty levels.
It enables you to pinpoint any latent or unexpressed needs
of the target and measure the sales and after-sales service.
Customer Satisfaction
HELP DESK
One single point of contact for the delivery of a qualified and timely front end service
dedicated to sales networks or the business end user.
Help Desk
LEAD MANAGEMENT B2C
DIALOGO offers its advice and experience in the development of lead management campaigns with the aim of identifying potential customers and increasing sales through loyalty and retention actions.
Lead Management B2C
LEAD MANAGEMENT B2B
Identification of new potential to increase
the clients portfolio of the Customer and market presence.
The activities carried out are the following:
Lead Generation, Qualification and Scoring, Lead Nurturing, Re-engagement, Appointment Bookings.
Lead Management B2B
MYSTERY SHOPPING
MYSTERY SHOPPING is an undercover audit tool
which allows the quality of the service provided to be monitored.
It is a simulation of the Customer's behaviour (potential and not).
in the interaction phase with the sales staff.
Mystery Shopping
TRAINING & EVENT CENTER
Secretariat and organizational backoffice.
We manage and coordinate all aspects of the "End to End"
relationships of members, suppliers and participants.
A service both continuous and ad hoc for specific events or individual training courses.
By delegating these operations you can direct all efforts
towards the other strategic and creative aspects of planning.
Training and Event Center
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